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Resume Thuy Pham |
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| - Very good experiences in Project Management
- Very good experiences in Implementation softwares
- Excellent in Content Management System
- Good at web design
- Very good experiences in clients and sales management
- Excellent in Customer Service
- International experiences (Germany, France, Usa, China)
- Very good foreign languages skills (French, English, German, Mandarin)
- Strong problem solving skills, computer skills, interpersonal skills, analytical skill, highly motivated, proactive, autodidact, team player
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Ms. Thuy PHAM
Manforter Strasse 3
40591 Dusseldorf
Germany | Tel : +49-(0)211-762654
Mob:+49-(0)173-7440768
Fax: +49-721-15 15 85 011
Email:
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Website: http://pham.cpo-services.com
| 32 years old
Single
French citizen |
3/2008-Present Operations Support Manager | StarCite GmbH Dusseldorf
Industry: Information Technology & Services, On Demand Global Meeting Solutions | | Projects Consulting
Projects Management
Implementation Meeting Software
Web development
Content Management
Onsite and Offsite Trainings
International Customer Service (KPMG, Ernst and Young, CWT, NXP, Essex...)
Translation Online Meeting Applications English to French
Accounts Management
Develop Business Portfolio
| 04/2006-03/2008 Independent
Marketing | CPO Services Ltd. & Co. KG Dusseldorf
Activity: IT Services
Market analysis Elaboration CPO Marketing Strategy
- Conception and design website www.cpo-services.com
- Design CPO Web pages
- Selection, Writing and Coordination of contents
Maintenance the website
Elaboration prospects and brochures
Working with commercial business Partner IBM
Attending IT Fairs
Contribution to Sale Strategy
Customer Support
| 05/2004-05/2006 Entrepreneur
Marketing
| F111 Creative Fashion Dusseldorf
Activity: Distribution
Set up a fashion shop (Location seeking, company registration, planning and purchasing equipment, sourcing) Market and Trends analysis
Elaboration product line
Prospecting, Driving marketing campaigns, development and administration new products
Finance:
Accounting (Bookkeeping, invoice controlling, AP, AR, VAT monthly declarations, payment, year end closure)
Budgeting & Forecasting Review past seasons performance/forecast Financial reporting
Optimisation of controlling-tools
Logistics and Procurement:
Elaboration and execution the sourcing strategy, managing suppliers to achieve strict quality, cost and delivery targets
Creation and management items database
Suppliers management (offers coordination, negotiation, contracts signature) Merchandises reception and Inventories management
Resolve problems relating to claims
Returns administration
Quality control
| 10/2003-04/2004
Project | TN Marketing Services Company (Chicago, Usa)
Activity: Microcomputer surveys
Analysis of the demand with customers Conceive, design and develop online surveys
Hosting Online questionnaires
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03-09/2002
Export Sale
Intership | Maylong Trading Ltd Co. (China)
Cement markets studies
Development clients portfolios, Prospecting, Sales forecasts
Contracts negotiation, offers management, follow logistics |
03-09/2002
Lecturer | Dalian University Of Foreign Languages (China)
Lecture International Business and French courses International trade, International logistics international laws, Financing and risks of payment |
06-09/2001
Quality Inspector | Fnac Logistique SA Paris
Activity : Logistics, Procurement
Controlling of FNAC products quality according to the predetermined procedures and guidelines
Resolve quality problems Weekly reports to the board managers of the company |
05/2009-present | SAP ERP Trainings Modules: CRM, FI, CO
DAA (Deutsche Akademie fuer Angestellten) Dusseldorf, Germany
| 2001-2002 | MA International Trade and Exchanges with Asia
University Le Havre, France Major: Import-Export | 1996-2001 | MA in Economics and Management
University Paris Sorbonne, France Major: Finance | 1994-1995 | Supervisor Children Certificate Young and Sports Ministry, France |
French | bilingual (15 years in France)
| English | fluent (working for StarCite an American company)
| German | working knowledge (4 years in Germany, Professional German Certificate)
| Vietnamese | bilingual (11 years in Vietnam)
| Chinese | working knowledge (2 years in Hongkong and China)
| Spanish | basic |
Computer skills |
MS-Office, MS Access, SQL, Photoshop CS2, Dreamweave, Lotus Notes...
| Languages
Professional Softwares | HTML, CSS
MeetingView: online Meeting solutions; Salesforce: CRM; Lexware Buchhalter: Accounting; Bellachat: Procurement; Geode: Healthcare; Sawtooth: Marketing |
Interests | Economy, foreign literatures and cultures, computing... | Hobbies | Handball, yoga, paintings, photography, travels | Associations | City halls social activities | References | Available upon request |
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Resume 
